1. Introduction At OW Authentic (“we,” “us,” or “our”), we are deeply committed to protecting the privacy of our clients (“Clients”) and the customers and leads they interact with through our services (“End Users”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By engaging our services, you consent to the data practices described in this policy.

2. Information We Collect We collect information in the following ways to provide and improve our services:

Information Provided by Our Clients:

Account Information: Client name, business name, email address, phone number, and payment information required to manage accounts and deliver services.

Business Details: Information about your services, service area, and business calendar needed to configure our automated systems.

Information Processed on Behalf of Our Clients:

End User Data: Names, email addresses, phone numbers, and other contact details of leads and customers generated and managed through our system.

Job-Related Data: Appointment details, job completion status, and customer feedback required for the operation of our automated scheduling and review collection services.

Information Collected Automatically:

Usage Data: We may collect information about how our services are accessed and used to monitor and improve performance.

3. How and Why We Use Your Information We use the data we collect for the following specific purposes:

To Provide and Manage Services: To deliver our core services, including lead generation, automated communication, appointment booking for our Clients, and operating the review collection system.

To Fulfill Contractual Obligations: To manage Client accounts, process payments, and provide customer support.

To Facilitate Community Initiatives: To track collected reviews for the purpose of fulfilling our meal donation promise.

To Communicate: To contact Clients and End Users via email, SMS, or phone as an integral part of service delivery (e.g., appointment reminders, review requests).

4. Data Sharing and Third-Party Disclosure Your privacy is paramount.

We do not sell, rent, or trade your personal information for any unrelated marketing purposes.

We share data only with trusted third-party partners who provide essential components of our service delivery. These partners are contractually obligated to protect your data and use it only for the purposes we specify. Our key partners include:

Communication Platforms: To enable SMS and phone call functionality within our system.

CRM & Automation Platforms: To manage workflows, scheduling, and customer data on behalf of our Clients.

5. SMS and Mobile Communication Policy We adhere to a strict policy for all mobile information processed through our systems:

Consent: All SMS communication is conducted on an opt-in basis.

Confidentiality: Mobile information, including your phone number and opt-in consent, will not be shared with any third-party affiliates for their marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

User Control: End Users can text STOP to opt out of messages at any time or text HELP for assistance.

6. Data Security We implement industry-leading administrative, technical, and physical security measures to protect your personal information. This includes robust encryption, secure servers, and strict access controls to prevent unauthorized access, disclosure, alteration, or loss of your data. Access to personal information is limited to authorized personnel who require it to perform their job functions.

7. Data Retention We retain personal information for as long as necessary to provide our services to our Clients and to comply with our legal and contractual obligations. When data is no longer needed, it is securely deleted or anonymized.

8. Your Data Rights You have the right to control your personal information. You may:

Request Access: Ask for a copy of the personal data we hold about you.

Request Rectification: Ask us to correct any inaccurate or incomplete information.

Request Erasure ("Right to be Forgotten"): Request the deletion of your personal data, subject to any legal or contractual retention requirements.

Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us using the information in Section 10.

9. Children's Privacy Our services are not intended for or directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please do not hesitate to contact us:

Email: [email protected]

Phone: +1 918-300-3793